Interaction Metrics vets Quality Assurance standards for contact centers, and optimizes calls, emails, and chats. With Interaction Metrics, you’ll have the one number you really need to know: the Quality of Customer Interaction™ Score. Only QCI™ takes into account multiple aspects of the customer experience and weights them by how important they are to different customers. Some of our other metrics include:
Find out which metrics will be most actionable for your company with a free MetricsLAB™.
Don’t settle for the usual flat ways of measuring the customer experience, because they’re not actionable and don’t show how to increase customer loyalty. With Interaction Metrics, you’ll know exactly what to improve, and how. We match methods and metrics to your goals for the most actionable insights. Dramatically boost the value of your customer service evaluations, experience plans, mystery shops, QA standards, and customer service skills training.
Sign up for a free MetricsLAB™ to learn about the best metrics for you.