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Interaction Metrics

  • 107 SE Washington St. Suite 162
  • Portland, OR 97214

Company Description

Are you using the right customer experience metrics? The ones that tell you exactly how to improve customer service? With Interaction Metrics, you’ll have the one number you really need to know: Quality of Customer Interaction™ Score. Only QCI™ takes into account multiple aspects of the customer experience and weights them by how important they are to different customers. Some of our other metrics include:

  • Competitive Edge
  • Customer Persuasion
  • Proactive Solutions
  • Interaction Brand Score

Don’t settle for the usual flat ways of measuring the customer experience—they’re not actionable and they won't show you how to improve. With Interaction Metrics, you’ll know exactly what to improve, and how. We match methods and metrics to your goals for the most actionable insights. Dramatically boost the value of your customer surveys, customer interviews, and customer experience planning. 

Sign up for a free MetricsLAB™ to learn about the best metrics for you. Or ask us a question, and request our overview: Get the Right Metrics. 

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