Are you using the right customer experience metrics? The ones that tell you exactly how to improve customer service? With Interaction Metrics, you’ll have the one number you really need to know: Quality of Customer Interaction™ Score. Only QCI™ takes into account multiple aspects of the customer experience and weights them by how important they are to different customers. Some of our other metrics include:
Don’t settle for the usual flat ways of measuring the customer experience—they’re not actionable and they won't show you how to improve. With Interaction Metrics, you’ll know exactly what to improve, and how. We match methods and metrics to your goals for the most actionable insights. Dramatically boost the value of your customer surveys, customer interviews, and customer experience planning.